Refund policy

Return & Refund Policy

At Grove, customer satisfaction is our priority. We are committed to providing high-quality and pure honey products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

Due to the nature of food products, we only accept returns for items that are damaged, defective, or incorrectly delivered. To be eligible for a return, you must contact us within 3 days of receiving your order with clear photos of the product and packaging.

The item must be:

Unopened and unused
In its original packaging
Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

Opened honey jars or bottles
Used products
Products damaged due to improper storage by the customer
Orders returned without prior approval

Refunds

Once your request is reviewed and approved, your refund will be processed within 7–10 business days. Refunds will be issued through the original payment method or bank transfer, depending on the payment option used during purchase.

Damaged or Wrong Products

If you receive a damaged, leaking, or incorrect item, please contact us immediately with your order number and product photos. We will arrange a replacement or refund after verification.